People always forget this:
There are no rules, promises, rights or anything other than the ones they themselves set. You are not entitled to anything because you own the game, regarding Official Servers or their use.
Contrary to what ANYONE might say, you buy the game as in “I have the game to play”, you dont buy access to servers, the grant of your things in those server, desires or playtime granted in those servers.
So while it might be frustrating sometimes to have to endure things while they might do something about your problems or not, they are not required or obligated in any way to do so, and playing in official servers is done under that understand.
There is nothing more to it. No “God given Right”, no “Lawful compromise”, or anything other than what is described in the aforementioned link.