Playing on an official server and a hacking player has been active for a few days now. Multiple people have advised of reporting the issue but it does not seem to be rectified. This seems to be common place in other servers as well.
Communicating with Funcom has been difficult to say the least. I assume other than requiring players to jump through hoops just to message regarding hackers they could probably set up a profile checker to allow the user reviewing the emails to see what “level” of trust they are to make prioritization easier. Also to potentially flag profiles that are properly reporting hackers.
It would also be nice to have an easier description on how to report the issues. The new link provided when logging into the game is nice but that then links to a large read when in theory it would be easy to place a sticky forum link or something similar just like the “Found an Exploit? Here’s how to report it!”.
The good news is that in the worst case scenario they seem to be responding to the complaints on the BBB (Better Business Bureau) website.
Just some suggestions while I await my “trust level” approval…