Responses to complaints

I see it logical that the players harmed by abuse and cheating also do so by other categories apart from what is indicated in the rules. The answer of many, is to repeat like a parrot, pasting the image of the rules as an answer (it also goes by the moderators of the forum). When you see that for many messages that are sent through the channels requested by funcom they are useless, that the reaction time of funcom goes from days to weeks, or they simply DO NOT DO ANYTHING, you just have to notify others and publish your frustration towards something that should be solved in no time. If images, videos, screenshots, etc. are provided. does it take three weeks or a month (hopefully) to respond? I think not. Those whose answer is to attach the links of the rules, my answer is simple: we already know how to do it, otherwise the question would be that.

The servers are empty because funcom does not control cheaters, the answer of many people is: join a private server.
NO SIRS that is not the solution, I bought a game to play it quietly, I have paid for there to be official servers where I can play quietly and not have a bad experience. The game has many flaws, it is true and they are solving it (I want to believe that), but while they do they have to take action against these players.

Some time ago I wrote many posts about game glitches and I know that it is useless.
Now they are focused on the new map, it seems good to me because, unlike the lands of exile, it is better optimized and works better. ALTHOUGH I still think that the big problem is those players who create giant structures that they do not use and that claim triple the land with foundations and vaults. I play on the 1071 server and I see how the npcs do not react as they should, they blink and if they are aggressive they take longer than they should to start moving. I had to hit him after 5 min for them to attack me. And look how strange there was a base next to it that took the entire mountain and surroundings.

Regarding the servers, HOW IS IT POSSIBLE that a server WITH the POPULATION of players at ZERO previously with a ping of 46 now has a pingo of almost 100. For those who may think that it is my internet connection, Iā€™m sorry but it has NOT dropped but on the contrary, from 100 I have raised it to 300. I have read in other posts that the maximum population of the servers should be raised, I laugh at that if with 20 players the ping of the servers and latency becomes unbearable.

I hope that funcom does not close the post because I have not broken the xd rules, sometimes I think that there are posts that are closed because of criticism.

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Iā€™ve heard the overbuild servers = lag for so longā€¦ And yeah, itā€™s worse on a overbuilt server and when you got a huge base in render distance, but I just started on a brand new server, thereā€™s like 3 big (ish) bases (TBH theyā€™re pretty small compared to what Iā€™ve seen on other servers) and only one have kinda serious landclaim and the NPCā€™s still behave like you describe :see_no_evil:

Soā€¦ official servers are empty and thats a problem because you want to play it ā€œquietlyā€ā€¦ sounds like you actually got your wish.

I play pvp and seeing so many empty servers is a disgrace, but who wants to play on servers full of cheats. players enter the servers see the abuse and leave.
funcom should take action and not play blind

You would be surprised how many people actually donā€™t know how to do it. Also, even people who think they know how to do it might be wrong: I only found out recently that Funcom switched to Zendesk for reports, instead of using these forums. Iā€™m really happy that they did that, but guess how I found out? It wasnā€™t because Funcom made a big announcement on the forums and made a link to it appear when you log into an official server. It was because @Narelle, one of those people who link to the rules, replied to someoneā€™s report and explained how to do it.

Those people who youā€™re so pissed off at are trying to actually help. True, sometimes Iā€™ll see someone just paste a link to the rules and nothing else, but it happens very rarely. Usually, those people will post not only the link, but also a brief explanation of how the process works, and maybe even outline what you can realistically expect from it (i.e. less than we would like). And they do all that not because theyā€™re on Funcomā€™s payroll, not because they receive any recompense at all, not because theyā€™re ā€œFuncom fanboysā€, but because they know what itā€™s like to be frustrated and would like to help people get the best results they can, no matter how crappy those results are.

Iā€™m telling you this, because I used to be one of those people, until a supremely obnoxious troll started jumping down my throat on every such post I made, accusing me of helping perpetuate Funcomā€™s incompetence, or whatever fancy wording he liked to use. After a while, I just stopped, because it sucks donkey balls to try to help people, just to get berated by people who donā€™t have enough maturity to realize that weā€™re not defending Funcom when weā€™re trying to help you.

So yeah. Thanks for that.

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Iā€™ve been reading these forums for quite some time, but only joined to finally post about an annoying clan on my server last week.

Your posts are considerate, well thought out and very informative. You are an integral part of this community and I just wanted to thank you for all the time and effort you put into helping others. Sometimes it takes a few selfless people to really make things better and I applaud your efforts!

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codegames cannot be denied that since you participated in the forum it has been a relief to read you helping people. I have also suffered responses from certain people in this forum in an unpleasant and harmful way. Answers that for them should be logical but that they are not and they repeat continuously, such as:
Official servers have problems, well join a private one as if that will solve everything. Private servers also have problems like abusive administrators, administrators who ā€œask for donationsā€ or who sell resources or anything to make money.
It is true that many administrators are legal and the donated money DOES invest in the servers but others have already told you no. I really like this game and it pains me to see that funcom doesnā€™t perform. There are things that obviously need work and time but others are silly, such as improving ā€œagricultureā€ somewhat by making the pots also produce seeds.

Again, most of those people are also trying to help. I know exactly one forum-goer who likes to be douchey about it, but all the others recommend private servers because private servers can be a solution for many problems we get on official servers. Iā€™ve never seen anyone, not even that guy I wonā€™t name, say that Funcom shouldnā€™t fix their game because private servers are the solution.

No, private servers arenā€™t a solution for all the gameā€™s problems. But they can solve some of them, if you can find a good one. I wonā€™t go into details of my opinion on private servers, because Iā€™ve written about it elsewhere. Suffice it to say, finding a good one is hard, and thereā€™s no guarantee that itā€™ll stay alive.

I guess what Iā€™m trying to say is this: I believe youā€™re letting your frustration at Funcom make you frustrated at other players and youā€™re assuming that theyā€™re trying to shut you up instead of trying to help. If you open a topic to complain about something and you get a reply about reporting procedures or about private servers, you can choose how to respond to that. One way would be to get angry at them. Another way would be to say something like ā€œthanks, I know about that, but I donā€™t think itā€™s a good solutionā€. Pick one you think is better :wink:

Dear Anunbs,

your complaints are legitimate. Thereā€™s a lot of cheating going on on official servers, and Funcomā€™s response time to the reports is slow.

But we knew all that. Repeating the same complaints over and over again wonā€™t solve anything. So let me ask you: have you got an idea as to how Funcom could improve things?

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For your pingā€¦one wordā€¦COVID. The US infrastructure is still decades behind any real efforts of the hundreds of millions of folks online taking bandwidth. COVID is straining not just your system or Funcomā€™s but the wires and switches in between.

As for the restā€¦I have actually seen this game do a ton of stuff for something 3 years old nowā€¦My only issue is the lack of love the consoles are getting but that isnā€™t just Funcomā€¦many companies cater to the PC crowds and the consoles is an after thought.

Truth be told, I think we are still lucky we get any attentions as if I was Tencentā€¦I would be screaming bloody murder that Dune comes out at the time of the movieā€¦all other projects get meatball fixes from a small group. That game is going to be huge if it can time it right. $$$$

Iā€™ve been being sexually harassed for a year on server with signs. Now the same clan that Iā€™ve been fighting with for a year has decided to take over the server and kick everybody out they have an Elmo. Iā€™ve been dealing with them so long I know what theyā€™re going to do next. So far they have blocked off a couple obelisks completely, and their next plan is to block off the brimstone. They will continue to block things off because no oneā€˜s doing anything and has done nothing to them. I have given their PS names because they keep changing their clan name to try to avoid whatever punishment.If anybody would like to check out this behavior itā€™s on server 3732 and we will not pay for a server we will just stop playing this game and uninstall. I totally agree if everyone stops playing their games instead of buying a private server like they want maybe theyā€™ll do some thing

I pretty much doubt this. But we will seeā€¦wanna bet its going to get Early Access treatment aswell? :crazy_face:

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