Banned due to a clan I once joined on another server

[Rollotomozi]

you cannot resolve issues of this matter on the forums.

you need you use the Help Center: https://funcom.zendesk.com/hc/en-us

@Mayra

Information on suspensions and bans

If you are unaware of the reason for a suspension or ban, please attempt to access any of our official servers. You will be prompted with the reasoning for suspension/ban and the duration.

BattlEye bans are not managed by Support or able to be appealed through Funcom Support. If you have a BattlEye ban, contact BattlEye through their support channel: BattlEye – The Anti-Cheat Gold Standard » Support

Temporary suspensions are not open to appeal.

Permanent Bans are open to appeal through our Help Center . Select ‘Ban Appeal’ as the type of issue. Please provide relevant information such as character names, servers you’ve played on, and clans you were part of.