So are you saying that you don’t remember if you left claim-spam all over the map? Or that you don’t remember if you used exploits? Because there aren’t many people suffering from late-stage Alzheimer’s that usually play computer games - especially not games as complex as CE - both my aunts died with it in recent years, and they would not have been capable of playing computer games, long before they were no longer safe to go to a store. So your rather specific and extremely hyperbolic example really doesn’t seem to apply.
But more than that - except in outright cases of extreme rule-breaking, Funcom issues a 14 day temporary ban for first offenses
So there clearly is a ‘warning’ - and no one’s ‘hand is cut off’ for a first offense. To use your analogy, accidentally walking out of the store with goods while suffering from Alzheimer’s would be a ‘first offense’ by someone with a reasonable excuse - the 14 day ban becomes your warning much like having to go to the police station was your warning in your story - I guess you probably made sure your mother had help with her shopping after that (and, hopefully, the store was good enough to help as well) - that is you changing actions to help ensure that another rule-violation doesn’t occur (since your mother could not do so for herself - which is part of what makes this analogy quite different from the actual situation we are discussing).