How to contact us
If you want to report players, clans, exploits, or connectivity issues in any of our Official Servers, please contact us through Zendesk , our team will get back to you using the provided email.
Make sure that you fill all the text fields with accurate information, and that you provide irrefutable veridic proof and evidence to back up your report. This includes, but is not limited to, screenshots, videos, timestamps, names of characters and guilds, profiles.
We won’t be able to refund or return any loss of property caused by an infraction or abuse and as a result, any such requests will be dismissed.
Should you require any other type of assistance or have any questions you’d like to ask our team privately, feel free to send us a DM by going to your profile, selecting Message, and in the recipient field type in @Community . Do not tag any other players or members of our community in your reports.
NEW FORUM ACCOUNTS: Please be aware that newly created users can’t send private messages until a certain threshold has been met, which is to read 5 different posts, 30 different messages, and spend 10 minutes logged in. This is to prevent automated spam.