HELP!!! Store Item purchased. No items in inventory.

Age of Conan Support
1

Hello, would love if possible for reimbursement for the shop coins for my purchase or a fix for helping me reclaim this missing item I purchased. Need some type of help on this :smiling_face_with_tear: please GMs!

Situation :

On 5/13/2026 I have recently purchased a bundle on the store using the in-game store. I received a notification it was in my inventory but I saw nothing in my inventory with the bundle I purchased.

Tickets I submitted on funcom/support

( 1269879 / 1269800 )

I also did a in-game /petition for help on this as well.

Also mentioning this issue on here to hope to speed up the process. Thanks for your time :folded_hands:

2

What kind of items did you get ?
sometimes, there is no item in the inventory.

3

Maybe the item you bought is available via /claim command (type it in the chat window)