Hey there,
Please report technical issues with official servers here:
https://forums.funcom.com/t/is-your-server-unavailable-use-our-report-tool/1859
Note, G-Portal maintains the technical side of official servers, not Funcom.
@Mumra you should do this as well, if you haven’t yet 
(continuing from this post by the same author)
See also: Useful links for methods to report issues.