I can't join to the game

I created a game account for this game at https://register.ageofconan.com/account, but when I try to enter the game I recei an message “error 14”.
Log into my profile at https://register.ageofconan.com/account only with a mobile phone… When I try to log into my profile on the computer, I receive the error message: "Are you sure you typed your password correctly?
Also, make sure your [CAPS LOCK] -key is not active. ".

I changed the password to my profile three times