I crashed and lost everything

[Discarii]

Game mode: [Online]
Problem: [Crash | Bug]
Region: [Europe]

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Hello,
I spent 8 hours this morning farming all sorts of things around the map until my inventory was completely maxed out. My game crashed sending me back to the home screen, I then opened the game up to go back onto it and my game crashed again, once I had got back onto the server, I was dead and my body has decayed in the matter of a few short minutes. I’m talking the space of 2 minutes, This is extremely frustrating due to the amount of stuff I had, If I’d lost it to a person or my own stupidity that’d be fair enough but I lost it to an in game bug. There was no body bag for me to loot, this issue and happened repeatedly but this is the most frustrating one. If I could have a dev look into this, it can be seen on my clans EVENT LOG, I’m a solo player and this set back is bad. I’m on server 2202 PVP official and my clan name is Seventh. If I could please be helped that would be amazing. My account name is ‘Discarii’ and I play Xbox.

[TheLOLxd2]

Hey there,

You agree with the EULA to not get any refunds.
The issue itself can be looked into. Be sure to provide enough details (see How to be a pro Xbox Bug Hunter (PLEASE READ) and How to find game logs)

If you would like to refund the game itself, you will have to ask the storefront (Steam - PlayStation Store - Microsoft Store).

[Strider5599]

@Discarii Hi I think what happened to you is what happened to me not to far in the recent past I crashed and tried getting back in a crashed another time I finally got on a respawned on my bed so I knew I died and ran to my last position but no body but I knew 15mins didn’t pass so I just stood there and waited finally pop the bag appeared and got my stuff back … that happed once to me so just incase you don’t know if you die you have 15 mins before your body disappears and turns into a bag then that disappears in like a min or 2 so if that ever happens again just wait

[Hugo]

Hello @Discarii, welcome to the forums!

Unfortunately, we’re unable to provide any refunds of materials or equipment lost, as there is no MMO-like admin support for the game in official servers.