I need help signing in to my old account

When I try to sign into the game I am getting and error message saying my password is wrong, Then when I try to sign into the website I get a message saying I dont have an active subscription and when I try to password reset I get an email saying Unfortunately we were unable to find any Age Of Conan subscriptions attached to the “Master Account”. I have a ticket in but heard they take a long time. Can anyone please help?

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