I paid for premium but still FTP

There is a problem. I paid premium about 2 days ago but it is still ftp. Also I put f ticket about it and still have no answer. What the problem with payment in AoC?
Number of my ticket - Funcom Support #1193012

Is the problem still there?
I cant understand Funcom for the complications so many users have.

Problems with premium,
problems with coins,

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