Infinity loading screen problem (server log inside)

[Hugolin]

server hosted in SOUTH AMERICA.
here is what i read on the server when someone connects…u can see his name in the player list, but he is not ingame yet.
and the server logs says this: (xxx are placed to hide ips)

[2018.05.14-22.38.43:971][775]LogNet: NotifyAcceptingConnection accepted from: ■■■.xx.xx.■■■:xxxx
[2018.05.14-22.38.43:971][775]PacketHandlerLog:Error: PacketHandler parsing packet with zero’s in last byte.
[2018.05.14-22.38.46:626][854]Network:Warning: Data: BasePlayerChar_C_113 (server) sent 1097.5 bytes per second > 1024 (sample window size: 4.00 seconds)
[2018.05.14-22.38.46:626][854]Network:Warning: Data: BasePlayerChar_C_113 (server) received 1838.0 bytes per second > 1024 (sample window size: 4.00 seconds)
[2018.05.14-22.38.46:627][854]Network:Warning: Data: BasePlayerChar_C_47 (server) sent 1031.0 bytes per second > 1024 (sample window size: 4.00 seconds)

any ideas?

[Hugolin]

also:

[2018.05.14-23.05.44:108][878]LogNet: NotifyAcceptingConnection accepted from: ipaddress
[2018.05.14-23.05.44:108][878]PacketHandlerLog:Error: PacketHandler parsing packet with zero’s in last byte.
[2018.05.14-23.05.44:108][878]LogNet: NotifyAcceptingConnection accepted from: ipaddress
[2018.05.14-23.05.44:108][878]LogHandshake: IncomingConnectionless: Error reading handshake packet.
[2018.05.14-23.05.44:108][878]LogNet: NotifyAcceptingConnection accepted from: ipaddress
[2018.05.14-23.05.44:108][878]LogHandshake: IncomingConnectionless: Error reading handshake packet.

[SkekSil]

I’m very sorry for the inconvenience this issue has caused you. Our developers are aware of issues we are having with our South American servers and are implementing a solution that should take care of the issue. I know how frustrating this must be. We hope to have the South American servers fixed sometime soon. Thank you for your patience and understanding.