Isle of Siptah not registering on account

Basic Info:

Platform: Game Pass
Issue Type: Gameplay
Game Mode: Single Player
Server Type: PvE
Map: Isle of Siptah
Server Name: Single Player
Mods: None


Bug Description:

Cannot play Isle of Siptah DLC, I own the DLC and it is installed but every time I try to launch the game it says that I do not own the DLC. Can’t believe I spent money on this broken buggy heap of crap. Also I already tried uninstalling and reinstalling the DLC and then the entire game, did not fix. So far that’s 3 full reinstalls of the game and $15 down the drain.


Bug Reproduction:

Simply trying to play the game.

Greetings Chilled!
Thank you for reporting this issue to us.

In order for our team to properly assess the situation, please submit a ticket through our Zendesk platform:
https://funcom.zendesk.com

Important: Please Make sure to select “Purchases” as the issue type.

Our team will await your report!

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