It’s fair that they should fix whatever causes an issue, 100%.
Hell, I wouldn’t have listed all the bugs I could find and have experienced if I didn’t believe that.
You have 2 vets and a CE Staff member asking you for what might be the very thing that could answer the reason for why this happened to you.
I am having a hard time putting together the events based on your description. I can see where ZahMaiatt may be confused and I myself would have asked for the event log even if they had not.
You don’t have to show us if you don’t want to. If you give up, fine. I wouldn’t blame you on that.
But none of us can help you if you don’t offer a bit more info.