Missing all toons on frozen account

I logged into my old paid account today during the free period and noticed all my toons are missing including a 200+ fixer.

Hello Stickdeath. I’m sorry to hear of the trouble. This is not an issue we can assist you with over the forums, though, so please go to funcom.com/help and submit a support ticket with the username of the account and the names of the characters this is regarding if you have not done so already. We will be happy to assist you further from there.