Money withdrawn from bank account, still f2p


I paid for 1 month premium membership but i still remain as f2p player even though money was withdrawn from my account.

My ticket - #1165805

@AndyB - sorry for bothering you, but you’re the only one who can speed up this process.

Hello? Are you guys still alive?

Same issue here! @AndyB please help! ticket #1165744

Same problem. Don’t think support exist. It will be soon 3 weeks and I still didn’t have any answer to any ticket. Looks like only choice is to stop playing this game and get money back through the bank refund.

Thank you @AndyB!! May the God of fertility give you lots of children

1 Like

Please send me a direct message with your issue and ticket number and I can take a look. The OP’s issue has been resolved.