This has been coming up for 4 weeks now and subscription renewed auotmatically and dropped me to F2P on 26th April —7 weeks ago
I have :
posted here repeatedly
emailed your support multiple times
raised support tickets - multiple times
emailed your PR department
also threatened a report to the Consumer Council.
Continuous premium since game launch but now erroneously on F2P …please give me what i am paying for.
see previous mails and posts for more details