Paid Premium but F2P and missing character slots ...4+ weeks now..when will you resolve?

This has been coming up for 4 weeks now and subscription renewed auotmatically and dropped me to F2P on 26th April —7 weeks ago
I have :
posted here repeatedly
raised petitions
emailed your support multiple times
raised support tickets - multiple times
emailed your PR department
also threatened a report to the Consumer Council.

Continuous premium since game launch but now erroneously on F2P …please give me what i am paying for.

see previous mails and posts for more details

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