My game was ruined!

Doesn’t the message say? It is from 2 weeks to permanently depending on the violation. You can submit a ticket and ask for more information via ZenDesk: https://funcom.zendesk.com/hc/en-us/requests/new

the only message that appeared, was one that said “access denied” “failed to get suspension information”

Greetings @BRMx_Murdok ,

Please, contact our support team trough Zendesk so they can assist you.

Meanwhile we’ll be closing this post. Thank you!