It’s unbelievable and speaks volumes about their focus on us, their customers, and the quality of the product they want us to buy. An amazing game in its design, gorgeous and fun to play. So much passion, effort and technical skill to make an amazing game.
Yet their internal focus and process is so poor they can’t even get a person to update a database accurately for the new, gorgeous 3D models their art/3D department have lovingly crafted. That’s all that’s required: update stats. You can do it yourself using the dev kit. Get a list of all the new items, add new entries, type in stats. Check that thralls are added to the game for the new weapons and armour.
It’s easily achieved. They have an internal test environment and a public player accessed Testlive. And they can’t get a minor cosmetic content release correct.
It speaks volumes about this company and their loss of focus on how to sustain interest in their game while growing the player base. They seem like nice people in the videos. I’m just shocked that Joel and Oscar have so little professional pride in the final outcome presented to people interested in buying their work that as senior figures, they allow this to continue.
It’s not about pointing fingers of blame. It’s about examining the processes in place and digging into them to discover why this is happening. Then putting in place the countermeasures needed to achieve better outcomes. Checklists, clear communication, better procedures, checking, weekly reviews, and so on.
But the start has to be: the will to do it.