I have now made two separate purchases for crom coins. They have processed through my bank. I still have no Crom Coins in game.
I read the other thread. I turned off the game. I waited 20+ minutes. Nothing.
I attempted an in game help request but there are limited choices for request type and no where to put details.
How do I actually get this resolved? To say I’m frustrated is pouring out lightly.
Thanks
I’ve asked this a few times and I’ve not gotten an answer. They just consolidated the numerous posts and copy/pasted a response.
Have you tried making a ticket to the other place? Zendesk? I’ll see if I can grab the link here in a moment.
For me, the ticket link was a bit harder to see because it doesn’t appear as link - at least for me on mobile.
I’ve submitted a ticket. Submitted my receipts and I’ve not heard back.
Here is the link, click on report a bug >>> then scroll down to Have a question, submit a request
That’s what I did at least, which I think is the correct route as that request/ticket at least shows the in game purchase option.
It’s not very clear where or what you’re supposed to do.
Thank you
You’re welcome. I just copy and paste the message from a mod xD
No coins for me either. Have tried all work arounds. Have submitted a help request. When it comes to money, they should do better before they get hit with legal action
someone on my server managed to get some crom coins and buy the aesir outfit. So I think the problem comes from the some servers
Greetings Everyone,
If you are experiencing any issues with purchases, please make sure you reach out to our team over on Zendesk as they will be able to help you out further.
Also please be aware that you will need to use/select the In-game purchase option under Request Type.
You can send a report either by using the ticket form page or by using the in game report feature.
Hi…I bought a premium currency(1200crom coins), but after losing money from my account it still hasn’t arrived… I’d really like to get this resolved somehow please help… I’m playing on PlayStation official servers…
PlayStation 4
PSN: SerwajCZ
IGN: Phil
SERVER: Official server #3067 PvP
By the way… How does this work, should I wait for you to sort it out or should I write somewhere else? I don’t know how it works at all, sorry…
It has been roughly a week since I bought and recieved PS confirmation of Crom, but have still not received the Crom. I was able to buy a smaller set by using the forced Crom purchase when you can’t afford the item you’ve selected. I have since read that we should buy them directly from the PS Store. I’m just looking for confirmation that one day I will recieve them. Has anybody else had a purchase get stuck this long?