Pending Connection Error Xbox

Me and a couple of friends play on the PVP (#2807) official server on XBOX I am able to join fine but my three other friends can’t. They get a pending connection error. They can join other servers completely fine. I saw that other people had this problem and the server got reset and they were fine. I was wonder what they should do to fix it or it needs a reset. They’ve tried reinstalling the game resetting their Xbox, router, etc.

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