Pets dying randomly while following


#1

Game mode: Online official
Type of issue: Bug
Server type: PvE-Conflict
Region: US


I’ve had this happen twice already: a pet that’s following me dies for no apparent reason. Here is what I know about the circumstances:

  • The pet is in the “following” state, not “guarding”, “scouting” or “returning home”.
  • The pet is not hungry and has food in inventory.
  • The pet is not engaging in combat.
  • There is no event log entry mentioning the death of the pet.

Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:

  1. Order the pet to follow you.
  2. Run around doing whatever it is you want to do.
  3. At some point, the game will display the message " IS NO LONGER FOLLOWING YOU" (with replaced by the actual name of your pet).

This is going to be difficult to repro, because there’s very little info on it. If you could make the game log pet deaths and causes, it would help me gather more info.


#2

pets can die from fall damage. it might not be your issue but it could also be the case. Same as for thralls, when you’re traveling on the map with followers (pets or thralls, it doesn’t matter) sometimes the location of your character when the follower is catching up by teleporting will spawn him in the air. i had it happened recently with a jaguar and a thrall.
i really hope they’ll remove the fall damage for followers soon. Untill then make sure to take a secure path everytime you can (no jumps, or only very little ones like 1-3 meters) when you are followed.


#3

Do NOT embark on an elevator when you have a thrall or a pet following you. They will die. Every time.

If you are about to board an elevator, stop, tell your thrall/pet to stop following you. Then, use the Move radial option, and just keep the thrall placement selection open. Board the elevator, and ascend/descent/horizont on the elevator. When you are off, use the placement selection, and complete the thrall movement. Then, you can resume your trek, and tell the thrall to start following again.


#4

Game mode: Private server
Type of issue: Bug
Server type : PvE
Region: EU

Pet lost after leave Midnight Grove.

Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:

  1. Enter de dungeon with my pet.
  2. Being killed by end bull boss.
  3. Leave the dungeon and pet missing.

#5

If I’m not mistaken your pet stays where you died for some time, then will look for a way back to the point you placed it in the world. If you died in a dungeon most likely the pet can’t find a path back and stays there, but I don’t know what happens when the timer runs off and pet hasn’t found a path home.


#6

If it uses the same logic as thralls (and it probably does), it should eventually just go “screw it” and teleport home. But I am not sure if this is released yet, and even if so I’m not sure if it applies here: I am not sure what a Pet who was on follow sees as “home” - last place it was set to guard before being set to follow?


#7

I agree, but when pet dies in a dungeon, either they directly teleport or won’t be able to find a way to exit the dungeon, unless they can interact with dungeon entrance (which I doubt).

I am thinking the only way to see would be get back in the dungeon to the place you died and see if pet is still there or not. If not then check the spots it was placed in the World.


#8

I’ve lost about 4-5 tigers to fall damage crossing bridges and climbing the tree paths in the jungle. Sometimes they teleport to me in the open air beside me and then plummet to their demise, needless to say I was not very happy.
Best to not take pets anywhere they could potentially fall even if you’re being careful. One tiger teleported next to me on a bridge but apparently something glitched and the system read it as falling to the ground below so it died despite being on the platform with me.