Please help for fatal error!

Hello, first of all I apologize for my bad english but I need help every time I try to enter the game it gives this warning and the game closes. I’m playing the game from gamepass, what is the solution? I deleted the game and reinstalled it but the problem persists.

Error : The UE4-ConanSandbox Game has crashed and will close 'Fatal error!

I can’t upload screenshots because my account is new :confused:

What windows do you run and did you update your windows in the last few days. One of the latest updates causes crashes with Xbox game pass.

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I’m using windows 11 and uninstalling the KB5008215 update really solved the problem, thank you very much!

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I can’t seem to find KB5008215
I’ve searched through everything I believe under the conan folder. I’ve also uninstalled and re-installed the game twice.

You won’t find the file in any of the Conan folders - KB5008215 is a Windows update (specifically windows 11 - if you’re on windows 10, then it would be KB5008212). You will need to search for your most recent windows updates. I hope that helps.

Im on windows 11. I found it actually. I just don’t know how to uninstall it. I see it under update history in windows update but it doesn’t give me an option for uninstalling. It just says learn more

Ah - I’m sorry, I can’t help you there (I don’t use windows 11) - hopefully someone more familiar with the os can advise on how to remove the file.

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Update: I found how to uninstall it however, The uninstall button doesn’t pop up. It only shows up for the other updates just not the KB5008215.

I guess Im not allowed to play :man_shrugging:

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