Preordered, but Royal Armor recipes unavailable?

Game mode: Online Private
Type of issue: Misc
Server type: PvE
Region: Americas

I originally purchased the game back in 2017, but I apparently do not have access to the recipes to craft the Royal Armor DLC? I even tried creating it via the admin console and receive an error message when doing so. Who can I contact in regard to resolving this?

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