Hi there,
We are aware of several issues that are preventing players from playing the game. That being said, can you please try this workaround until a proper fix is implemented:
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Load into a single player game.
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Play single player for about 10 minutes.
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Return to the main menu.
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Attempt to play in a multiplayer server.
If this doesn’t help, please send in an email at https://www.funcom.com/help/ so that we can assist you directly.