They had large connectivity issues due to COVID-19 and as stated in a comment linked above, Funcom Live Services had some issues which further delayed the parity patch.
The changes introduced are needed for future content updates and fixing issues related to these features is not easy.
Sidenote: some issues previously only fixed internally should be part of the upcoming console patch (see Upcoming features). Ones which are not console-specific will likely be pushed to PC with the next content update.
They take this sort of feedback into account, but may take other decisions. You could try making a Discussion post where you go over all the feedback which has been given by the community. It’s off-topic for this thread, however.
Unfortunately, I do not keep up with this topic, so I would not know what the community’s overall opinion(s) are of it and whether creating new posts on such a heavily-discussed topic isn’t disliked at this point (this tends to happen). It may be better to wait until Funcom has released the console patch and take the time to read into the issue and test things for yourself.
Otherwise, their focus has been on fixing exploits and some common issues lately.