@Stone-Spear Bad connection can be caused by many things, most of which can be fixed by either the player or the host. Ocassionally though, situation- or update-related issues will occur (or more generally “in-game issues”). As not everyone always has the exact same issue, reproducing and completely fixing these issues can be quite difficult. Several of those issues are currently known.
They also have to prioritize certain issues and sometimes they just have to do a console parity patch (or they would be upsetting a significant part of their player base which does not receive the same content as PC; and they still have to sell the game). Right now, they’re prioritizing a console parity patch. Once that’s succesfully through certification and most of the team is back from holidays, they’ll hopefully have some more breathing space for hotfixes (which may be merged into the next content update).
If the host isn’t able to fix it, it’s either one of those nasty in-game issues or it’s just a recurring issue and has to be fixed again, its cause is hidden deep in a data center haunted by a giant spider,… you name it (one -if not two- being sneaky ddos attacks and people hacking the host in general).
Needing to use “direct connect” (which I’ve heard has other side-effects…) is a known issue from the Funcom Live Services update iirc. You can always post a detailed bug report though.
@Palm522 If there’s no explicit mention of having used the tool, I’ll link the tool in case they don’t know of it or forgot to use it; Most people for instance won’t first ask “is/was there a tool for this issue?” if they can’t find it. Some people simply don’t look for a tool. Posting a link to said tool and pointing out a newer tool if said tool has been replaced is something anyone can do to help others out, given their post does not violate community guidelines.
Again, this tool is currently in use. There’s been no statement of it no longer being so, or it being replaced. If you see an issue with the tool, I can’t help you.