Questions for Customer Service

RooibosCustomer Service

Sep '18

The following are our basic rules of conduct that govern player interaction and activity within Age of Conan. Please be aware that the failure to act responsibly and comply with these rules may result in the termination of your account without a refund of any kind.

  1. You may not harass, cyber bully or threaten other players in any form while participating in any Funcom game or communication channel.
  2. You may not use any sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive language. This includes all communication with other players.
  3. You may not impersonate any Funcom employee, including, but not limited to, any Customer Support staff, nor may you impersonate any members of the volunteer group.
  4. You may not violate any local, state, national or international law or regulation for the location you are playing from.
  5. You may not arrange for the exchange or transfer of any pirated or illegal software, nor engage in the buying and selling of accounts, services or items involving the use of real currency.
  6. You will always follow the instructions of authorized personnel.
  7. You may not organize nor be a member of any cabals, clans, groups or guilds within Funcom games that are based on, or espouse, any racist, anti-religious, anti-ethnic, or other hate-mongering philosophy.
  8. You will not attempt to interfere with, hack into, or decipher any transmissions, accounts, code or communications related to Funcom games.
  9. You may not give false or inaccurate information in your registration and account information.
  10. You will not exploit any bug and you will not communicate the existence of any such exploitable bug (bugs that grant the user unnatural or unintended benefits in game for a character of their profession and level), either directly or through public posting, to any other players. You will promptly report any such bugs to support staff.
  11. You will not attempt to play or run Age of Conan, Anarchy Online, The Secret World, or Secret World Legends on any server or emulator that is not controlled or authorized by Funcom.
  12. You will not upload or transmit to Funcom forums any copyrighted content that you do not own all rights to, unless you have the express written permission of the author or copyright holder.

These rules are basic and not meant to be all inclusive. Rules are subject to change.

Clarification is all anyone asks; things like ‘suspicious activity’ and other subjective terms.

There are many different cultures represented and some international restrictions on free speech; which standard for the level of enforcement should be made clear and the penalty for violating the banned words; which words, literally, no one knows (a proper list would be great :slight_smile:

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