Sacred hunt still active

[Pugilist]

@heaven13

It never hurts to check to make sure that a reported bug is still occurring, particularly in instances where time can be a factor.

Now, I don’t know much about software development and customer service, only having been involved in the industry since the early 1980’s but, my first troubleshooting step is to check if I can reproduce the reported error.

Insinuating the client is wrong before basic troubleshooting is a choice.