When I start the game, my screen goes completely black. I hear the start-up but it will not proceed to the game, and it will not even allow me to pull up the task manager to end it. I have restarted the PC and this does not seem to help. Is there some kind of bug I should be aware of? Any help would be appreciated. Thank you.
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have you downloaded the latest updates for your graphics card?
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Tell us about your PC. Sounds like it’s struggling badly trying to run the game.
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| Device name | Joe-Game |
|---|---|
| Processor | 12th Gen Intel(R) Core™ i5-12400 2.50 GHz |
| Installed RAM | 28.0 GB (27.7 GB usable) |
| Device ID | D5FC40C1-10D4-42D3-AA44-632F41A3B8DA |
| Product ID | 00330-80000-00000-AA203 |
| System type | 64-bit operating system, x64-based processor |
| Pen and touch | No pen or touch input is available for this display |
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|Edition|Windows 11 Pro|
|Version|24H2|
|Installed on|12/15/2024|
|OS build|26100.2605|
|Experience|Windows Feature Experience Pack 1000.26100.36.0|
|Device name|Joe-Game|
|Processor|12th Gen Intel(R) Core™ i5-12400 2.50 GHz|
|Installed RAM|28.0 GB (27.7 GB usable)|
|Device ID|D5FC40C1-10D4-42D3-AA44-632F41A3B8DA|
|Product ID|00330-80000-00000-AA203|
|System type|64-bit operating system, x64-based processor|
|Pen and touch| No pen or touch input is available for this display|
AMD Radeon RX 7800 XT
Hope this helps. Either the screen goes completely black (though I can hear the start-up speech running) and I have to restart to get back to my normal screen or it says errror: already running even though it is not with Steam stuck on ‘Stopping’
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And yes, all of my drivers are updated.
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If you’ve veridied files and not fixed it, file a bug report. The template is a PITFA to use but
Start a bug report thread, link this thread, then join the Conan discord and ask in the tech section.
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Put it up. Now lets see what happens
Would you have the address of the Conan Discord?
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|Edition|Windows 11 Pro|
|Version|24H2|
|Installed on|12/15/2024|
|OS build|26100.2605|
|Experience|Windows Feature Experience Pack 1000.26100.36.0|
|Device name|Joe-Game|
|Processor|12th Gen Intel(R) Core™ i5-12400 2.50 GHz|
|Installed RAM|28.0 GB (27.7 GB usable)|
|Device ID|D5FC40C1-10D4-42D3-AA44-632F41A3B8DA|
|Product ID|00330-80000-00000-AA203|
|System type|64-bit operating system, x64-based processor|
|Pen and touch| No pen or touch input is available for this display|
AMD Radeon RX 7800 XT
Hope this helps. Either the screen goes completely black (though I can hear the start-up speech running) and I have to restart to get back to my normal screen or it says errror: already running even though it is not with Steam stuck on ‘Stopping’
3 Likes
Greetings @Thunderjoe ,
Thank you for your report. Please follow the steps to verify your game files:
- Open Steam
- In Library, click with the right button on the game and select “Properties”
- Select the Installed files
- Select Verify integrity of game files….
Thanks in advance.
Thank you. Did that already. I still get a black screen on start up and the game will not play. Do you know if there a Discord server I can get help on ?
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Probably Funcom’s Discord server for their upcoming Dune game, since that’s where the Funcom staff is actually active and engaging with their community these days. 
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Tried getting on Dune Discord - to join its asking me for a Password that does not exist. Been playing this game for more than a year and it bothers me that no one at the company is willing to help. Filed a bug report as well.
.
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Been playing this game since February of 2017 and the same thing bothers me. The combination of rapidly declining quality and abysmal customer support is maddening.
Maybe you should open a new bug report that says you are unable to purchase Crom Coins, because that’s pretty much the only thing that makes them react quickly.
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