South america server #1998 is offline since last restart.
it’s the second time it has happened this week.
it’s been down for almost 20 hours.
i tried to contact G-Portal, but got no answers from them.
Game mode: [Online] Type of issue: [ Crash | Performance ] Server type: [PvP] Region: [South America]
[Describe the bug here]
Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:
go to lobby
Try to find server #1998 or try to connect via diret ip: 92.38.151.74:28100
I am already waiting about 32 hours for the server to restart, but in the meantime no one at Funcom can tell us what is going on and if they are able to fix this!
A simple " we are listening and working on you´re case" will be great.
Good night, my name and Eduardo de Oliveira game on server 1998, it’s been more than 30 hours since this offline and you don’t solve it, at least give us some information that you are solving, Funcom you treat us with total neglect, remember that we bought your game and expansions and you know that here in Brazil it is not cheap, create shame in the face and solve this problem, know that they will sue you in case I continue to be harmed, here is Brazil is not just a mess as you think , solve this problem, solve it.
Servers are the responsibility of G-Portal. Software is the responsibility of Funcom. If your server is down, G-Portal would be the company to alert to the problem.
Let’s try to be civilized.
Jim1, I bought the game from funcom at steam plataform, not from G-Portal. G-portal do the service off hosting the servers for funcom, not for me or for you, in other words, if funcom vanishs from the map, G-Poral will not host anything anymore for them.
I want an answer from Funcom, becouse the game is their problem, but the time spent on it is our problem. So if you don’t want to help, don’t go on other people posts to say something idiot like that. And there is more, he said that g-portal does not gave an answer.
It’s now almost the day four that we are without our server, here on Brazil we have some laws to be fulfilled, and the services provision is very important here, and if the game is sold here, they have to obey our laws too. For our law, there is no excuses like “we have others servers for you to play”, here it’s important to continue the service once introduced.
I create an acount at g-portal`s, and send them a ticket.
This is the response:
"Hello,
We are aware, But all official server matters need to be direct to funcom, As they are the one who manage, and run them. We can not give information or speak on any issues about official servers
