Server Crashing When Random People Log In

Game mode: [Enter game mode here: (Online private)]
Type of issue: [Enter one of the following: Crash]
Server type: [Enter one of the following: PvE]
Region: [NA]


Random crashing on player login. I have noticed a few different people causing it and have confirmed its the same people by testing it with a single person I know to be crashing the server. I thought it was a corrupted DB issue so I wiped all DB files and it still happens. Many other people are able to connect with no issues. The player that is crashing the server can connect to Offical servers and another server running similar mods with no issues.
Mods List: https://steamcommunity.com/sharedfiles/filedetails/?id=1735670969

Note: This only started happening after PC Update (16.06.2020). Before that, the server was running flawlessly.


Please provide a step-by-step process of how the bug can be reproduced. The more details you provide us with the easier it will be for us to find and fix the bug:

  1. Seemingly Random Player logs in.
  2. Server Crashes with the below errors.
This is the part of the log file that contains the crash. I 0'ed out IP's and other identifying codes. If someone from Funcom would like the full unedited log please PM me and I will send it to you.

[2020.07.03-23.12.25:982][435]LogServerStats: Sending report: exiles-stats?players=0&=8.72%3A34.61%3A168.43&uptime=3360&memory=134258765824%3A823196446720%3A5591617536%3A5667205120&cpu_time=0.909878%3A36.395138&npcailods=0%3A0%3A0%3A6878&buildingailods=0%3A0%3A0%3A0&placeableailods=2%3A0%3A0%3A24&ipv4=00.00.00.20&sport=33000
[2020.07.03-23.12.33:899][664]SpawnTable:Error: Data: USpawnTableComponent::SpawnNPCFromWeightedTable - could not find weighted table with id: we
[2020.07.03-23.12.44:400][968]LogNet: NotifyAcceptingConnection accepted from: 00.00.00.124:53354
[2020.07.03-23.12.44:400][968]LogHandshake: SendConnectChallenge. Timestamp: 3379.382568, Cookie: 004082093166185219147191205157045130198073245127095097125070
[2020.07.03-23.12.44:434][969]LogNet: NotifyAcceptingConnection accepted from: 00.00.00.124:53354
[2020.07.03-23.12.44:434][969]LogNet: Server accepting post-challenge connection from: 00.00.00.124:53354
[2020.07.03-23.12.44:434][969]PacketHandlerLog: Loaded PacketHandler component: Engine.EngineHandlerComponentFactory (StatelessConnectHandlerComponent)
[2020.07.03-23.12.44:434][969]LogNet: NotifyAcceptedConnection: Name: ConanSandbox, TimeStamp: 07/03/20 19:12:44, [UNetConnection] RemoteAddr: 00.00.00.124:53354, Name: IpConnection_5, Driver: GameNetDriver IpNetDriver_0, IsServer: YES, PC: NULL, Owner: NULL
[2020.07.03-23.12.44:435][969]LogNet: AddClientConnection: Added client connection: [UNetConnection] RemoteAddr: 00.00.00.124:53354, Name: IpConnection_5, Driver: GameNetDriver IpNetDriver_0, IsServer: YES, PC: NULL, Owner: NULL
[2020.07.03-23.12.44:435][969]LogNet: NotifyAcceptingChannel Control 0 server World /Game/Maps/ConanSandbox/ConanSandbox.ConanSandbox: Accepted
[2020.07.03-23.12.44:435][969]LogNet: Remote platform little endian=1
[2020.07.03-23.12.44:435][969]LogNet: This platform little endian=1
[2020.07.03-23.12.44:501][971]LogNet: Login request: /Game/Maps/Startup?Password=?Ping=2147483647?Name=the_dragon%23000525?dw_user_id=000000?mod_list=4469801ea055cdb0cef24d2a931e9686?IdentityToken_Data=0000000000000IdentityToken_IV=c0000000000000000FLSPlayerIds_TitleID=0000BBCF49DC6762?FLSPlayerIds_MasterID=0000000000
[2020.07.03-23.12.44:505][971]FTcpSocketBuilder: Failed to create the socket FTcpListener server as configured
[2020.07.03-23.12.44:505][971]
Script stack log unavailable (DO_BLUEPRINT_GUARD_BASE==0)!

[2020.07.03-23.12.44:742][971]LogThreadingWindows:Error: Runnable thread crashed.
[2020.07.03-23.12.44:742][971]LogWindows:Error: === Critical error: ===
[2020.07.03-23.12.44:742][971]LogWindows:Error:
[2020.07.03-23.12.44:742][971]LogWindows:Error: Fatal error!
[2020.07.03-23.12.44:742][971]LogWindows:Error:
[2020.07.03-23.12.44:742][971]LogWindows:Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000000
[2020.07.03-23.12.44:742][971]LogWindows:Error:
[2020.07.03-23.12.44:742][971]LogWindows:Error: !0x0000000000000000
[2020.07.03-23.12.44:742][971]LogWindows:Error:
[2020.07.03-23.12.44:742][971]LogWindows:Error: Crash in runnable thread
[2020.07.03-23.12.44:780][971]LogExit: Executing StaticShutdownAfterError
[2020.07.03-23.12.44:780][971]LogWindows: FPlatformMisc::RequestExit(1)
[2020.07.03-23.12.44:780][971]Log file closed, 07/03/20 19:12:44

1 Like

Blacklist the player? If it crashes every time he logs in, no one has had any interaction with him unless this is a new thing. If no interaction, no loss.

Regards

jim

Update new person was on the server playing. Logged out. When the logged back in the crashed the server with the same error.

Error Details 0'ed out ID data again

[2020.07.04-02.35.47:850][524]LogNet: Login request: /Game/Maps/Startup?Password=?Ping=127?Name=Jocom%0306000?dw_user_id=000001983300002875?mod_list=023245d18fc034335392dc918ddd4d6d?IdentityToken_Data=0000IdentityToken_IV=00000?FLSPlayerIds_TitleID=0000009?FLSPlayerIds_MasterID=000019A52
[2020.07.04-02.35.47:854][524]FTcpSocketBuilder: Failed to create the socket FTcpListener server as configured
[2020.07.04-02.35.47:854][524]
Script stack log unavailable (DO_BLUEPRINT_GUARD_BASE==0)!

[2020.07.04-02.35.49:252][524]LogThreadingWindows:Error: Runnable thread crashed.
[2020.07.04-02.35.49:252][524]LogWindows:Error: === Critical error: ===
[2020.07.04-02.35.49:252][524]LogWindows:Error:
[2020.07.04-02.35.49:252][524]LogWindows:Error: Fatal error!
[2020.07.04-02.35.49:252][524]LogWindows:Error:
[2020.07.04-02.35.49:252][524]LogWindows:Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000000
[2020.07.04-02.35.49:252][524]LogWindows:Error:
[2020.07.04-02.35.49:252][524]LogWindows:Error: !0x0000000000000000
[2020.07.04-02.35.49:252][524]LogWindows:Error:
[2020.07.04-02.35.49:252][524]LogWindows:Error: Crash in runnable thread
[2020.07.04-02.35.49:284][524]LogExit: Executing StaticShutdownAfterError
[2020.07.04-02.35.49:284][524]LogWindows: FPlatformMisc::RequestExit(1)
[2020.07.04-02.35.49:284][524]Log file closed, 07/03/20 22:35:49

Firespark, is he a friend or a newb?

BTW, I have enjoyed the effort and results of your movie career :slight_smile:

Regards

jim

Glad you have enjoyed my content Jim1 :smiley:
The people being affected are people in my community. Some people I communicate with often others not.

Can confirm that the first person causing the issue reinstalled the game and was able to connect. Still has yet to crash the game even after logging out and logging back in. The second person still crashes the server on login.

I can assume, with you at the helm, file verification and perhaps complete reinstallation has not yielded any results?

Regards

jim

got the same issue (on my server), but it does not matter who logs in, it is almost everytime someone logs in. My server reboots itself and stops at random. I have issued a ticket at my server provider, but i start to think this is all Conan related.

The problems with server rebooting and authentication fails most likely has its origin from the latest patches. Prior to the updates I had almost no issues.

So this is what my server provider had to say.

Hey

With an update of the game Conan that was released in the week of 22 June, unfortunately, many difficulties have come along.
Since this update the game does not provide query information and therefore it is not possible to connect to the game via the Steam Favorites list.

Furthermore, it happens quite often that the server crashes with the following error in the log:

=== Critical error: ===
Fatal error!
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address

the error means that the server tries to read memory in a place where it is not allowed, this is prevented by the operating system and therefore the server crashes.
This error currently occurs very often when a player tries to connect to the server. To fix this, you have to restart your server manually via the web interface.

Would be really nice if Funcom could weigh in on this considering there seems to be more people than me having this issue.

Hey There

i got the same issue with my Server each time i try to login the first time for the day the server crashes and reboots…After restart i can login. I got another issue on top since the last hotfix i cant find the server in the Server list in game only Direct Connection is working.

My Server provider also says they can help here they gave me already 2 new IPs but still not in the list. Same for the crash and restart issue…

thanks

Script stack log unavailable (DO_BLUEPRINT_GUARD_BASE==0)!

[2020.07.06-13.35.52:419][175]LogThreadingWindows:Error: Runnable thread crashed.
[2020.07.06-13.35.52:419][175]LogWindows:Error: === Critical error: ===
[2020.07.06-13.35.52:419][175]LogWindows:Error:
[2020.07.06-13.35.52:419][175]LogWindows:Error: Fatal error!
[2020.07.06-13.35.52:419][175]LogWindows:Error:
[2020.07.06-13.35.52:419][175]LogWindows:Error: Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000000
[2020.07.06-13.35.52:419][175]LogWindows:Error:
[2020.07.06-13.35.52:419][175]LogWindows:Error: !0x0000000000000000
[2020.07.06-13.35.52:420][175]LogWindows:Error:
[2020.07.06-13.35.52:420][175]LogWindows:Error: Crash in runnable thread
[2020.07.06-13.35.52:448][175]LogExit: Executing StaticShutdownAfterError
[2020.07.06-13.35.52:448][175]LogWindows: FPlatformMisc::RequestExit(1)
[2020.07.06-13.35.52:448][175]Log file closed, 07/06/20 15:35:52

thats the error just tested again

Hello @Firespark81, we’ll reach out to you privately requesting further details.

3 Likes

Hello

is there a solution you can post here ? My server provider says they cant help with a fix

thanks a lot

@Addy105 We’ll reach out to you privately to request some additional details to review your case.

2 Likes

I am having this issue on my server as well. I am hosted by Nitrado. 9 people on the server Max, 2 people seem to constantly crash the server when they log in. Also, everyone on the server gets Authentication Failed errors. Some of my friends have stopped playing the game because this is so frustrating.

I just want to confirm that @Hugo did reach out to me for more info and my log files. I provided everything that was asked for and will post any updates I get here in order to hopefully help anyone else afflicted with this issue.

4 Likes

Thanks Firespark! Your videos have been very helpful as well!

1 Like

@Firespark81 is your server also hosted by Nitrado?

1 Like

Having same issue / server crash. Server hosted on Nitrado. This issue is annoying as I spend more time restarting / trying to get on server than actually playing. It is a bit ridiculous. Thankfully only 3 weeks rent left on server and done with it. Would be even more annoyed if I had renewed for another 90 days. EDIT: Also take note I tried moving the server from Nitrado EU host to one in New York, still same issue.

Yup

1 Like

Seems to be a common thread you’ve found, @Narelle

1 Like