✅ [Solved?] [CRITICAL] Summary of the situation of LATAM Servers (Tests and solutions discarded)

:warning: Server Stability Issues – Ongoing (LATAM / Official Servers)

Platforms: Steam, EGS, Microsoft
Game Modes: PvE, PvP, PvE-C
Maps: Exiled Lands, Siptah
Servers Affected: Multiple (notably #1976 #1977 #1975 #6307 #1998 #1999 #6300 #6308 #6303 #6302 #1997 #1985 #6306) | “Where server #1986 seems to work fine.”

:backhand_index_pointing_right: Total: 13 servers.

Issue Summary

Servers have been unstable and unplayable for over 13 days.

Players experience infinite loading, sudden disconnects, and very short uptime windows (10–30 minutes after restart).

Problems affect all LATAM servers.

Timeline of Reports

  • Aug 20–22: Servers intermittently online but unstable.
  • Aug 23: Multiple reports of all LATAM servers offline; suspected DDoS mentioned by players.
  • Aug 24–30: Pattern of short uptime after restart, then immediate crashes/disconnects.
  • Aug 31: Still no official response; many players giving up due to unplayability.
  • Set 01 (Day 13): Decay timers reverted to default, giving players fewer chances to save their buildings, since the connection issue persists and no one can join the server. Some neighbors have already lost their buildings.
  • Set 01: :white_check_mark: It hasn’t gone down all day, it’s working normally.

Additional Notes

VPN and GeForce Now tested: no improvement.

Some players abroad (USA) unable to connect either.

Curiously, Server #1986 remains stable, unlike others.

Decay timer will be reduced from 480 to 240 minutes starting Sept 1st, further risking loss of player structures while servers remain unstable.

:backhand_index_pointing_right: Request: Please investigate and provide an official update. The community has been waiting for nearly two weeks without communication, and many players are abandoning the game due to this ongoing issue.

5 Likes

This is a good post bumping to keep alive

3 Likes

I’m sorry this is happening to you all.

@Community, can there be a statement provided to these players to inform, assist and give a timeline?

2 Likes

Isso é uma vergonha

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Set 01 (Day 13): Decay timers reverted to default, giving players fewer chances to save their buildings, since the connection issue persists and no one can join the server. Some neighbors have already lost their buildings. :smiling_face_with_tear:

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:expressionless_face:

Acho que vou desistir de jogar mesmo

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Aparentemente está funcionando agora, falaram que não caiu o dia inteiro. todos os servidores funcionando. :kissing_face_with_smiling_eyes: . Isso é um bom sinal.

sim, estou jogando, e pelo grafico parece tudo funcionando normal, só queria mais transparecia da funcom , não é errado admitir algum problema ou contra tempo, se eles fossem claros desde o inicio tudo estaria mais sereno…..bom boa jogatina pra nois !!!:grin:

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eu mesmo não sabia que tinha sido resolvido ,entrei tem 2horas

Depending on where the servers are located, they could have been impacted by hurricane Ivo.

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