This issue is related to HELP FUNCOM! All South American Servers are not working! - #2 by gengis (Locked, reason: No reply within a week).
They already asked for the New hardware… But the datacenter is kinda slow here in south america… They were using HDD machines and are waiting for the SSD machines to run the game correctly
Although I think you have, considering said comment, if you haven’t read: https://twitter.com/conanexiles/status/999645887700918272