I opened a ticket asking if it was possible to buy funcom points using the steam wallet. The answer was yes, it was possible. But…
Every time I open the in-game store, I can’t use my steam wallet to buy funcom points (the only options are the usual credit card and paypal). So, how can I use the steam wallet if the game won’t give me the option?
Yes, my game is up to date. No, my firewall isn’t an impediment (if it was, i wodn’t be able to open the game). Yes, I have funds on the steam wallet. Yes, I have bought funcom points before. So, what’s the deal?
When I buy FC points using steam wallet it gives a link to the funcom site where I then log in my account there and buy points from my funds from steam, instead of using the in-game store. Once the points are in your account (it’s instant) then use the store. Hope that helps.
Hello Monjh. I’m afraid Jarafin’s correct, buying Funcom Points using Steam Wallet needs to be done on the website. I apologize for any inconvenience this may cause. If you continue having difficulty with that then please update your email ticket to include that information and we will troubleshoot with you further.
Hi there. I tried using the in-game store and the site store, neither gives me a link to steam wallet. Likewise, steam don’t offer me a link to funcom.
Can anyone help me on what to do for that to happen?
We can’t assist you with billing issues over the forum. Please go to funcom.com/help and submit an email support ticket and we’ll be happy to help you. Please feel free to give me your ticket reference ID and I’ll check on its status for you.
Thank you. I can confirm your ticket is in the appropriate queue and you’ll be receiving more information as soon as possible. Thanks for your patience in the meantime.
It seems that I will not be able to use my steam wallet after all. I’ve created my account through funcom website (not steam), so can only use the site to buy points.
Although I’m not happy with the result, at least got my answer. Thanks for the help, Nossos and Jarafin.
I would like to update this topic. The steam wallet and Funcom page apparently no longer work. I have a pending payment stuck now because Steam transaction fails when I try to buy Funcom points.
I have re-installed Steam because it asked me to. I have rebooted and restarted the Funcom account page and my pc.
I have a ticket in with support to cancel the pending payment.
Please fix this so I can buy Funcom points and financially support the game.