The game fatal crashes every time/ no mods/xbox app

Basic Info:

Platform: Game Pass
Issue Type: Crash
Game Mode: Online Official
Server Type: PvP
Map: Exiled Lands
Server Name: =SERVER NAME=
Mods: None

Bug Description:

The game gives me a fatal crash every time i try to play; the fatal crash report window shows up before the intro cinematic and if you close it the game will too, if you ignore it the game will last max 10 minutes before closing itself; i play in the xbox app; i have tried to verify and repair the files; i use no mods; i have uninstalled and reinstalled multiple times in different drives and nothing works. Help!
thanks for your attention.

Bug Reproduction:

just open the game and it will die

Greetings darthman!
Welcome to our forums and thank you for reporting the situation regarding the fatal crashes of your game.

I see that you already tried to uninstall and reinstal your game, plus many other steps.
Have you perhaps performed those very steps in the following order darthman?
1 - Uninstall the game
2 - Manually check if every folder/file was properly removed
3 - Log out from Steam
4 - Reinstall the game
5 - Verify files
6 - Attempt to play

If not, please attempt to do them in the referred order and lets us know if they worked for you darthman!


I just did the steps in the order you recommended (except the one for steam given that i dont use steam) and the game keeps on giving me a fatal error( the ue4 sandbox has crashed) just before the start of the cinematic.

I have tried every solution i have seen online, but nothing seems to help.

Thank you for reporting on the situation darthman and I’m sorry to hear that the error still persists.

Have you tried to update your Unreal Engine, Windows and Graphics Driver?

Let me know if this fixes your issue please!

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