Your plight has been heard, see the link below. In addition, the indications are that (potentially) an ISP outside Funcom and G-Portal’s control have an issue. That involves yet another buffer between source and problem.
Personally, I have gone into fits of rage over a connectivity issue only between me and the server hosting SWTOR. Inconsistent (read intermittent) latency. My point of entry was my ISP; Pingplotter located it downstream, with another node corporate host, but not far enough away to be seen by many people, and only noticeable in real-time MMOs. They refused to acknowledge the problem.
I’m sure that is not a situation we are in now and will not last the 6 months mine did.
Regards
jim