I understand this completely.
I missed out on the whole GrandMaster thing by two days. My pay at the time was every 4 weeks, the announcement came suddenly and even with the granted extension period, still didn’t allow me to have enough set aside to buy. So i also needed to purchase a subscription here in SWL. I am not a patron until recently and have found this to be one of the hardest things to do in game - However easy it becomes after - THIS is one of the major reasons anyone trying this game gets pissed off about.
Buying another character also comes with needing to use Aurum as it’s only option, buying 1000 Aurum is only available through the Auction House/Exchange UI - which is unable to accessed until a certain point in game. I’m not exactly sure when that is anymore, but during this time when missions have went into nearly a 4 day CD already that is when someone would choose to buy a sub -being unable to do so - would send them straight to another game, to which they might not return to SWL at all.
Giving money to them should be a easy, my first point of reference was on my online account page, nope - no way to purchase it there. Yet you can view transactions on the account - so my mind also thinks, do they want this money or not. I had to ask in game where to find it, but as a new player, you can’t even do this so it took a long time before i could.
A simple option like any other website, should be on the account page. You can’t expect someone to try this game with it’s hideous restrictions and for them to enjoy it before they are able to purchase anything. The very least a subscription on the account page where they register.
Please add the option of payment to the account page, somewhere the general public at large would be able to see by the usual means and a familiar manner. Not hidden, nor done in a way that FunCom “Thinks” the user should.
Account management should be one of the easiest and most simplest of things for prospective new players (and old) should be able to do and see. You are asking us to use the in game option, which to some isn’t very obvious, nor accessible it seems from the start, nor does it seem to be the safest - since there are many gold spamming sellers in game, that NEVER used to be present until the end days in TSW - so in game payment options to me don’t appear to be very safe. Fixing that also would be beneficial, after all, if your company isn’t getting anything out of them - why are they not being dealt with? If they can get in past your security, whats to say our information isn’t able to be taken out by them? Just a thought on how that could be viewed by others -
The account page is where anything account related such as char slots, subs & Aurum purchase should be. Visible, Secure, trusted and simple. I am not using Steam, the in game option of buying anything account related comes with it’s own restrictions. Allowing someone to purchase a sub or another char slot on the char selection screen - with cash, as well as Aurum - should also be an option.
Options, Options, options - the more you have - the better your game will be.
restrictions, limitations, lock outs - turns a player to look elsewhere.