Thralls gone after rollback. 78 Thralls in total

Platform: Steam
Issue Type: Other
Game Mode: Online Official
Server Type: PvE
Map: Exiled Lands
Server Name: #1513 PvE
Mods: =MODS=

Bug Description:
The server rollback seems to have lost me all of my thralls. My base is still intact, but all thralls are gone. 78 Thralls all leveled and geared. Please help. FuncomID: Elquin#16219

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Official pve Ps4 server lost all of our thralls and pets. Heard of issue they are gone after roll back some people got their thralls back others didn’t maybe a timing issue
We are better off do to a helpful player giving us 2 berserkers a level three bearer armor and a few pets. Clearing Sinners refuge regularly and branching out. Sorry for the loss of your thralls don’t understand why this happened. Sure it is too late to be fixed. @elquinmagus

Thank you! I’m still hoping this can be rectified. I’ve been playing this server and have progress for a few years now, and I don’t have the heart to continue if I lose all of that progress. I’ve already lost an established base before, though that was due to me being late to refresh. I’m keeping my fingers crossed, as I don’t have the energy to continue with Conan if I lose all of that progress due to a Conan mishap.

At this point I don’t believe it is going to happen. The good thralls the kind soul give us has allowed us to delve Sinners refuge over and over. We have grabbed everything but a named black Smith. Next step black ice. @elquinmagus

Thank you for your responses. I could most certainly get back to the grind as I do have chests unleveled thralls I can use. My base and goods are all intact. It’s the loss of years gearing and leveling my thralls that stings.

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Currently sweeping Sinners refuge and gathering Legendary weapons before update. Will have to get back to Siptah before decay turns back on

Meh, PVE server, no biggie…

Is this not how you submit a report? 19 days without a response? Just making sure I did this right.

Thank you.

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You likely won’t get a response here. You would need to fill out a report at this link through zendesk Funcom ( And yes when you fill out a report, depends on how many tickets they have it could take a few weeks to get a response.

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Thank you, @Neelahn !

Greetings elquinmagus!
Thank you for reaching out to us and welcome to our forums!
Our apologies for the late reply.

Regarding the issue you’ve reported us, were you able to check your event logs at the time and take a screenshot of any information there regarding any event related to your 78 missing Thralls?
If so, could you share that information with us please?

We’ll be waiting for your reply!

Sorry about the delay. Here are the event logs:

Greetings Exile,

Thank you very much for your report. Unfortunately, we can’t provide a refund for the lost followers and items.

We understand your frustration but since a long time has passed we can’t reroll the server once more since it would also affect everyone else playing there.

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