Transferring character

So I was wondering if transferring character to another account works, because I have tried going through the process but it’s not working. And I have sent an email to funcom to open a ticket but it’s been weeks and haven’t heard a word and so I’m thinking I’ll just have to start a new character, but if I dont have too that would be great. I would like to know if it can be done or if it’s broken. Basically I can pick the character that I want to transfer but once I go to pick the account to transfer too nothing populates.

Some years ago it was possible to connect acounts to a master account.
And char transfer is just working with connected accounts which are not available any more.

Ah ok thanks