Game mode: Single-player
Type of issue: Bug
Server type: PvE
Region: [Asia]
Mods?: No
Edition:Steam
Bug Description:
Unable to login to Funcom. My computer is win10 operating system.The following is the running log：
[2021.07.31-04.20.12:129][ 0]LogSlate: Took 0.004102 seconds to synchronously load lazily loaded font '../../../ConanSandbox/Content/Slate/Kelson_Sans_Regular_0_Default.ufont' (106K)
[2021.07.31-04.20.12:268][ 0]LogStreaming:Display: Suspending async loading (1)
[2021.07.31-04.20.12:324][ 0]LogStreaming:Display: Resuming async loading (0)
[2021.07.31-04.20.12:351][ 1]LogWmfMedia:Warning: Possible loss of audio quality in stream 0 due to sample rate != 44100 Hz
[2021.07.31-04.20.12:415][ 1]LogRenderer: Reallocating scene render targets to support 1920x1080 NumSamples 1 (Frame:2).
[2021.07.31-04.20.12:451][ 1]LogAnsel: We reckon 0.010000 meters to 1 world unit
[2021.07.31-04.20.12:453][ 1]LogFuncomLiveServices:Error: GetUserRewardsAccountInfo Failed: Request Timeout or null response
[2021.07.31-04.20.12:489][ 4]LogFuncomLiveServices:Warning: RepeatPlayFabClientRequest: Request timed out, scheduling a further attempt.
[2021.07.31-04.20.27:498][700]LogFuncomLiveServices:Warning: RepeatPlayFabClientRequest: Request timed out, scheduling a further attempt.
[2021.07.31-04.20.59:513][ 44]LogFuncomLiveServices:Error: RepeatPlayFabClientRequest: Request Failed. Exhausted all retries.
[2021.07.31-04.20.59:513][ 44]LogFuncomLiveServices:Error: Error in RepeatPlayFabClientRequest: Request Timeout or null response
[2021.07.31-04.20.59:513][ 44]LogFuncomLiveServices:Error: Error in Login: Request Timeout or null response
[2021.07.31-04.20.59:513][ 44]LogFuncomLiveServices:Error: Login failed: Request Timeout or null response.
[2021.07.31-04.20.59:513][ 44]ConanSandbox: UConanGameInstance::OnLoginStatusChanged: LoggedIn
[2021.07.31-04.20.59:513][ 44]LogDataMiningUserTracker:Display: LoginStatusChanged: 0 => 2, LocalUserNum: 0, NewId: 2587332053 [0x11000011BA56537]
[2021.07.31-04.20.59:513][ 44]ConanSandbox: Requested Message FlsLoginFailed. (Currently Active message FlsLoggingIn)
[2021.07.31-04.20.59:513][ 44]ConanSandbox: MessageBoxWidget: 登入失败！ Steam在线服务无响应。
[2021.07.31-04.20.59:514][ 44]ConanSandbox:Error: Failed to update friends and entitlements, UserIdRepl is not valid.
[2021.07.31-04.20.59:514][ 44]ConanSandbox: Force closing message box type FlsLoggingIn.
[2021.07.31-04.21.05:338][147]LogWindowsTextInputMethodSystem:Display: IME system now deactivated.
[2021.07.31-04.21.05:340][147]LogWindowsTextInputMethodSystem:Display: IME system now activated using TSF (微软拼音).
Expected Behavior:
login game
Installed Mods:
no any mods
Steps to Reproduce:
When I find that I can’t log in to the game, I uninstall and reinstall. Still unable to log in.