My account is a paid account, I have all expansions on it with characters above lvl 200. I am able to log onto Rubi-Ka.
I was able to play on Rubi-Ka 2019 up until yesterday when it suddenly gave me the error “No access to dimension”.
Might or might not be unrelated but the billing for this particular account has been buggy, though as mentioned I am able to join Rubi-Ka.
I sent a support ticket yesterday, two infact but only because I did not receive the confirmation e-mail for the first until later and I thought I had typed my e-mail wrong. I have not yet received a reply and with the weekend coming up I worry I won’t get to play, so I am being impatient and making this post in hopes it’ll speed up the process of getting my account fixed.