( originally a reply to I am going to do charge backs if i dont get help SOON )
When I heard they opened the fresh RK server, my friend and I decided to come back to the game and give it a try. Wary of FC’s awful system, I was worried when I had to change my payment method, but it went fine (or so I thought). It was approved within minutes, but the account was still frozen. Servers were down at the time anyway, so I decided to check again later.
Lo and behold, even though my first payment went through, they decided to try and charge my debit card again, and that failed (well, of course - I didn’t transfer enough for 2 x 1 month sub). Account is frozen now, and I’m awaiting a response from support. Ah, so 2001.
Funcom, don’t lock this thread and don’t even try to ask us for patience. This is a systematic problem, and you had 18 years to fix it. We’re kind of running low on patience here. What could’ve been a great way to bring players back has turned into a disaster for many of us.