If your account is marked Frozen/Banned - check it again now. Mine updated.
If you account is now marked “paid” but your still marked “free account” - (which means you cannot log into the new server) then you need to create a character on the old server. Log in. Log out. Now check your account and it should say membership or something and then you can make a new character on the new server.
Only they can launch something and not be prepared for it not a bit. They are just incredible like that. Brings back memories. Not the good kind. I’ve also paid yesterday but i was never able to login, account remained frozen ^^.
Just got home from the movies. Account page says “Paid” now and I can log in to the new server. Hopefully they will resolve the other issues soon. I’m glad they responded to the concerns on discord, however the addition of a new line of communication does not mean they should have been negating the forums . Thank you fellow community members that have taken it upon themselves to assist in customer support communications
The forums, just like Discord, are not a way for you to have your billing issues resolved directly nor a way to circumvent the queue. We answer all tickets in the order received and we’re working to get through every request as quickly as possible!