after beeing inactive for a few years I wanted to subscribe for 12 months.
I used the old (i didnt know better at that point) account management page: register.ageofconan.com and tried to sub via paypal. it failed twice, using different approaches until i realized there is a new AccMS: account.ageofconan.com
interestingly it worked but i also had the two failed tries from before in its history; whatever, the page stated — and states up to this date — that I’m an active subscriber until 2022 (!). After 20 minutes or so my ingame account was promoted as well; since all this nonsense took quite a while I shut my PC down, planning to set AA feats over time etc the next day.
but the next day, all my premium features were gone again. no extra slots, no aa training etc.
i checked the new accountMS, everything seemed to be in order; I checked my PayPal account to see if something unusal happened → no problemo here as well!
i logged into the old system (register…) and there my status was Frozen. due to not having payed the 2 subscriptions, that YOUR system failed to pay funcom!
what is this BS? i checked my mails, and they even send me a notification about my frozen status. the Email adress provided by that very mail for clearing up this problem ([email protected]) isnt even working anymore!
instead i wrote a ticket to your support via your hp, and guess what, they are promising me: “Unfortunately, our response times are extremely long right now.”
Is this a big trolling action? like the ABC of “how to scare off returning customers?”
and this forum is full of stories like that.
FIX YOUR INFRASTRUCTURE and do not punish me or us for your faults. how long am I suppossed to wait for my account to be unfrozen, while you already received my money? 2 years, until the failed subscriptions wear off? (this is meant as a joke, but its likely the truth…)