Unable to Purchase funcom points

For some reason when I try to buy funcom points or now the new sub package it says my payment failed even though I am using good payment. There has been no response from support for days and I am wondering if there is a block there side I can’t find any information about. I have had the account since 2005 so it isn’t like it is new.

Now my account is frozen for no reason… great I love not being able to play a game I pay for.

Support can not help you with any account or billing issues over the forums. Please visit us at https://www.funcom.com/help and submit an email support ticket, if you haven’t already. Our support team is working to answer everyone’s requests as quickly as they can. Your patience in this matter is greatly appreciated.