I have already written to funcom support many times, but only bots answer me. Administration, please unblock my steam account for the official servers.
I don’t understand at all why they gave me a permanent account block. When I try to log into the server, I was told that I was banned because for some reason I had built up some resources. But personally, I didn’t build anything, please take into account that I was banned simply because I was in another clan and I have no idea why I was banned.
I sincerely hope for the administration’s understanding.
If an infraction is happening, usually all members of the clan will be banned as well, no matter what they have been doing. Even if they have been only 1 day online on that server.
Hello and welcome among us.
As our friends @SirDaveWolf say All Diciplinary action against a clan will affect all members of the clan.
This may seem unfair, but the administrators are unable to know who in the clan committed the fault which leads to the procedure.
For all complaints to turn you to the Zendesk support, they are the only ones that can examine your request. Good luck .
Good evening! I have already contacted support more than once, but the bot always responded and no one answered me. That’s why I decided to create a topic on the forum. I think that banning everyone is not very fair, that is, I lost my account simply because I forgot to leave someone else’s clan? The reason for the ban is the development of resources, these are not cheats or bugs in the end.
That doesn’t sound right. Are you sure some of your clanmates weren’t duplicating resources using less honest means? Because that would sound like a reason to ban.