Hey everybody,
We’re looking into the server browser issues and trying to determine the cause. Once we got any updates on this situation, we’ll let you know as soon as possible.
We are also looking for feedback in regards of the “lost character” issue some players are running into when logging into their server after updating. If you’re affected by this issue, and you’ve been sent to the character creation screen, do not continue. Exit the character screen and try later (after client or server restart). Or wait until we’ve released a fix for it.
Please send us any related feedback on this thread so we can relay it to our team. We will also update this thread with any updates we might have about this situation.
Thanks for your understanding and apologies for the frustration.
SERVER BROWSER ISSUES - UPDATES
Update (2:45pm EDT): A partial fix has been pushed so servers should populate once more. There are some known issues we are still investigating, however. Once these are resolved, another update will be available and announced.
- Ping for several servers may appear as “???” and can’t be connected to
- The “favorites” list is not working as intended
- Last connection is no longer at the top of the list
- Server browser list may take longer to populate than normal
We are still looking into the issue some of you have reported of getting the option to create a new character when you connect to servers that previously had a character. If this happens to you please back out of character creation. We are working on a fix that will make it so that you can log in to your original character if this occurred to you
Update (7:40pm EDT): A new update to PC is being pushed out. This will fix several of the connection issues with server pings appearing as “???”, as well as the speed at which the servers populate on the server browser screen. Investigation to missing characters is underway.
Update (16:30 CEST): We’ve been working all day on fixing the remaining possible issues related to the server browser list, including the ??? duplicates. We’re still on it, trying to get all remaining issues covered and its fixes properly working.
LOST CHARACTER ISSUE - UPDATES
Update (11:05 AM CEST): Our team is looking into this issue and may have identified the core problem. Until we release a fix for it, and as a workaround for those of you who might run into this problem, do not proceed with the character creation process. Exit it and wait for a later time, either a client or server restart.
Update (16:30 CEST): We’ve done great advances in regards of the “lost character” issue. We’ve isolated the issue and we’re currently testing a tentative fix that resolves this problem. We’re currently doing some rounds of testing to see if those characters that ended up being duplicated (after proceeding with the character creation screen) can be recovered. Our aim is that no characters prior to the release of update 41 are lost and those who’ve experienced this issue can recover those characters. But that also means, that those characters that got duplicated (or “deleted”) after the update will no longer be available once/if we release the hotfix.
Update (4:35 EDT): We are in the process of creating a build that will address several issues for PC including lost characters, duplicate servers in the server list, and crashing for Windows 7. We currently plan on releasing this tomorrow, the 18th.
