Not putting dates on big updates is unacceptable, and it just cost my players and dozens upon dozens of hours. I am confident that my server and your game has lost players that we’ll never see again. And I am confident that this is a trend among a multitude of private servers.
And it’s because you refuse to communicate with your community about these updates. You put out a community newsletter on Thursday, and didn’t include that the update was due on Friday.
So either you did know and you refused to communicate with your paying customers and hundreds of admins like me who put in real-job hours to keep your community up and running. Or you didn’t know, and it’s time to fire some people. Either way, it’s not acceptable.
At this point, I don’t know what it is that you think you are protecting by refusing to communicate with us in a reasonable, professional, people-who-give-a-crap way. From what I can tell, you’re down about 6k average players and 10,000 servers since Early Access and Live Launch. Do you think that not telling the last of us anything is going to reinvigorate your playerbase?
So why don’t you go ahead and tell the tiny fraction of your original playerbase that is still sticking with you through all of this sort of crap what we need to know to manage our servers, update mods, etc…? Can you do that much for us, in exchange for the enormous contributions we make to this game that pays your shareholders and your salaries?